All orders ship same day if placed before 12 p.m. PST Monday - Friday unless there is a fraudulent warning or shipping address error. We do not ship during weekends or holidays. All shipments have real time tracking and verified tracking numbers so you can track your items at any time.
Orders are shipped with USPS 2-3 day Priority Mail. Overnight and Two Day Express orders are shipped via FedEx. International Shipments are sent via USPS or Fedex. When shipped, orders will take a few hours to update tracking. You will receive a shipping confirmation once your items have shipped.
We offer free USPS Priority Mail shipping on all orders over $150.00 in the USA.
PLEASE NOTE THAT ANY ORDER AFTER 12:00 P.M. PST ON FRIDAY WILL NOT SHIP UNTIL FOLLOWING BUSINESS DAY.
USA Shipping Options
- Free Shipping: 2-3 day delivery
- Priority Mail: 2-3 day delivery
- FedEx Two 2-Day Air: 2 business day delivery, by 3:00 p.m. for business, 3:00 to 7:00 p.m. residential
- FedEx Next Day: 1 business day, by end of day or evening, depending on location
Please double check that your address is correct, we are not responsible for lost items.
How long does shipping take?
Orders placed by 12 p.m. Pacific Standard Time are shipped same day. On average it takes 2-4 days to be delivered in the US and 1 to 2 weeks for international orders. Monarch Extensions orders are shipped Monday-Friday out of our warehouse in Las Vegas, NV with verified tracking and partial insurance. Orders are processed within 24 business hours or less.
Note: Any fraudulent high risk orders will be held until our team investigates. Please make sure your billing and shipping information are 100% correct and match the card you wish to use.
Express orders placed before 12:00 p.m. PST will be shipped the same day. No orders are shipped on weekends or US Holidays. All shipments include real-time tracking so that you always know where your shipment is at during all times. Saturday delivery is not available at this time.
USPS Priority Mail will be delivered within 2-3 days.
We ship to all countries worldwide with verified tracking. USPS can sometimes lose or take a long time to deliver to international first class mail. We cannot be held responsible for orders held in customs. Monarch Extensions is not responsible for applicable customs, taxes or other fees charged by your government.
How can I track my order?
Once your order has been shipped, you will receive an e-mail which will include your tracking number and details on where your package can be tracked. Please allow a few hours for the tracking information to show. Please contact us at firstname.lastname@example.org if you have not received your order after estimated delivery time.
How much does shipping cost?
Shipping rates for vary for each country. We also have expedited shipping for slightly higher rates. Choose based off your needs. Free shipping is only available in the United States at this time.
Are there customs fees/taxes when I receive my items?
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
What if my package gets lost or stolen?
We will assist our customers to the best of our ability to get your package found. We are not responsible for lost or stolen items as well as addresses that are incorrect. You will have to file a claim with the carrier and we will assist. It is important you verify all information before placing your order.
Shipping Terms and Conditions
All orders must be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Monarch Extensions.
Any orders with fraud alerts will not be shipped until all details and information are verified.
Lost or Damaged Products During Transit
We can't guarantee the performance of the shipping carriers, but we will do our part to make sure you get your order delivered on time and without any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery there on time. In the rare event that this happens, Monarch Extensions cannot be held liable for late, lost, stolen, damaged packages. We will do every thing we can do assist with the delivery of your products. However, we cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
Delivery confirmation is provided on all orders. Delivery Confirmation includes notification of a sent package and are successfully delivered package. Real-time tracking is with delivery confirmation.
Monarch Extensions is not responsible for late or lost packages in the mail. Once we have shipped the items with a tracking number and it has been marked as delivered by the shipping carrier, we do not provide refunds. Please file a claim with the shipping carrier. 99% of all orders are delivered on time and are not lost.
Shipping charges are non-refundable. You are responsible for any additional shipping charges during an exchange.